Matheson Olympia Hotel

Cheap stay - quality and service far off

7.0

For a prime location- value for money, supermarkets tube station all within 5 mins walk

− Very small room, kettle stashed away in the cupboard - The TV channels were not working-asked the staff to help - but lady couldn't help. Missed the England game- check in process is complicated- you walk into the foyer and look for your envelope with your name on - this was not mentioned- At around 1am i got a loud knock on the door - a man claiming I've taken his room- I cleared his confusion - he misread the instructions- which say to drop the keys off next to my room. very unhappy

Guest review

2.0

Lokacija jer je blizu metro stanica i autobusne stanice i mirno je mjesto, a opet nije daleko prijevozom do centra Londona. U blizini hotela imate također dućane, kafiće i objekte s hranom.

− Teška komunikacija sa osobljem. Na recepciji nitko ne radi, većinu dana se nitko ni ne javlja na pozive i poruke. Dobili smo sobu na zadnjem katu sa strmim stepenicama do naše sobe, jako malu, jedva smo se snašli sa stvarima i svime da se uguramo unutra. Tražili smo i prelazak u bolju jedinicu, objekt nam je prvo rekao da će nas prebaciti, a kasnije je bila već druga priča da nemaju slobodnih soba. No, to je još i najmanji problem. Problemi su uslijedili nakon prve noći, došli smo navečer u sobu, umorni od cjelodnevnog obilaska grada s namjernom da se okupamo i uđemo u čistu sobu i da nam bace smeće i ostalo srede za što smo ih platili i dočekala nas je ista soba kako smo ju i ostavili. Kad smo došli dobili smo samo dva velika ručnika. Nismo se imali čime umiti ujutro niti ručnik za staviti na pod za noge obrisati i pod kad izađemo iz tuša. Molili smo dva dana i žalili se Bookingu te su nam jedva nekako poslali sobaricu da nam staviti čistu posteljinu i ostavila nam je također samo 2 ručnika čista koja smo morali koristiti do kraja boravka u tom hotelu, a odsjedili smo 4 noći. Iako nam je hotel rekao da će nam sve omogućiti i da samo kažemo trebamo li vise ručnika i ostalo. Vrata od tuš kabine su bila potrgana, jedva smo ih namjestili da ne padnu na nas. Glava od tuša je bila također potrgana i samim time nije išao dobro mlaz vode van i jedva smo se mogli okupati i svako malo bi nestajao pritisak i voda bi počela biti ili hladna ili bi tekla jako slabo.. Gel za tuširanje ne dobivate, samo smo dobili pola pumpice sapuna za ruke. Molili smo ih također 2 dana da nam se stavi papir za wc jer su nam dali samo 2 role i nisu se htjeli javiti kad smo molili da nam se daju još rola i čistih ručnika jer smo odsjedali 4 noći i to je ono osnovno što hotel za naše novce koje platimo mora omogućiti! Nakon što smo se žalili dobili smo jednu rolu.

Guest review

6.0

Email responses are quick and helpful when I needed to ask or tell them something during my stay. Thank you very much! Free WiFi came very handy... as my own data connection was weak in that area. Thank you! Lighting is very good, bright and the switches accessible to not only 1 point.

− Matheson staff already aware: -latch doors not working - needed to use chair against the main door to help me feel more secure during the night - flooring was wet and dirty when I first entered the room -toilet seat broken

a pretty good budget option near earls court area of london

7.0

I fairly large room and double bed for just over 60 pounds ,great for London ,also free coffee and a small private bathroom

− the bathroom smelled bad ,it needs a fan or something the building could also do with a lick of paint ,for London though I can't complain about too much

Place needs better maintenance and hygiene

4.0

Good location. Bed was clean and fairly comfortable and clean.

− Room was next to the entry door. Couldn't sleep since I could hear everyone going in and out. The bathroom bin was not emptied from previous occupants. Windows seem single glazed so I could hear everything happening outside. My door could not lock so I didn't feel safe.