King Suite
Sleeps 3 · 37 m² · Extra-large double bed (Super-king size), Sofa bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Holiday Inn Express & Suites - Kalamazoo West by IHG
★★★ 1315 Westgate Dr., Kalamazoo, US
8.6 guest rating· 604 reviews
About this hotel
Convenient Location
Located in Kalamazoo, Holiday Inn Express & Suites - Kalamazoo West offers easy access to Miller Auditorium and Waldo Stadium, perfect for entertainment enthusiasts and sports fans.
Modern Amenities
Enjoy a comfortable stay with air-conditioned rooms, free WiFi, a fitness centre, and an indoor pool. Each room is equipped with a flat-screen TV, cable channels, and a safety deposit box for your convenience.
Exceptional Services
Experience top-notch service with a 24-hour front desk, a shared lounge, and a business centre available to cater to all your needs.
Book your stay at Holiday Inn Express & Suites - Kalamazoo West, an IHG Hotel, and make the most of your visit to Kalamazoo!
Rooms & rates
Suite, 1 King Bed, Mobility Accessible (Roll-In Shower)
Sleeps 3 · King bed
- Desk
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
- Free WiFi
Suite, 2 Queen Beds (Additional Living Area)
Sleeps 5 · 37 m² · 2× Queen Bed
- Desk
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
- Free WiFi
Suite, 1 King Bed (Additional Living Area)
Sleeps 3 · 37 m² · King bed
- Desk
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
- Free WiFi
Room, 1 King Bed, Accessible, Corner (Accessible Tub)
Sleeps 2 · 37 m² · King bed
- Desk
- Laptop-friendly workspace
- Private bathroom
- Accessible bathtub
- Coffee/tea maker
Room, 1 King Bed, Accessible (Communications)
Sleeps 2 · 37 m² · King bed
- Desk
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
- Free WiFi
Room, 2 Queen Beds, Accessible (Communications)
Sleeps 4 · 37 m² · 2× Queen Bed
- Desk
- Laptop-friendly workspace
- Private bathroom
- Coffee/tea maker
- Free WiFi
Standard Room
Sleeps 2 · 37 m² · 2× Double bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Standard King Room
Sleeps 2 · 37 m² · Extra-large double bed (Super-king size)
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Standard Room with Two Queen Beds
Sleeps 4 · 37 m² · 2× Queen bed
- Desk
- Air conditioning
- Single-room air conditioning for guest accommodation
- Private bathroom
- Coffee machine
Amenities
- WiFi available
- Heated pool
- Indoor pool
- Salt-water pool
- Swimming pool
- Fitness center
- Fitness facilities
- Accessible parking
- Parking
- Breakfast takeaway containers
- Screens / Barriers between staff and guests for safety
- Air conditioning
- 24-hour front desk
- Business center
Show all 56 amenities
- 24-hour security
- Non-smoking rooms
- Non-smoking throughout
- ATM/cash machine on site
- Auditory guidance
- Cashless payment available
- CCTV in common areas
- Cleaning standards that are effective against Coronavirus
- Concierge service
- Contactless check-in/check-out
- Daily housekeeping
- Delivered food - securely covered
- Electric vehicle charging station
- Express check-in/check-out
- Face masks for guests available
- Facilities for disabled guests
- Fax/photocopying
- Fire extinguishers
- First aid kit available
- Food delivered to guest room
- Guest rooms disinfected between stays
- Guests can opt-out any cleaning services during stay
- Hand sanitizer in guest room and key areas
- Heating
- Invoice provided
- Key card access
- Laundry washed per local authority guidelines
- Lift / Elevator
- Meeting/banquet facilities
- Outdoor furniture
- Physical distancing in dining areas
- Physical distancing rules followed
- Private check-in/check-out
- Safety deposit box
- Sanitized tableware & silverware
- Shared lounge/TV area
- Shared stationery like menus, pens are removed
- Smoke alarms
- Staff adhere to local safety protocols
- Toilet with grab rails
- Visual aids: Braille
- Wheelchair accessible
Location
1315 Westgate Dr., Kalamazoo, US
- Check-in
- from 03:00 PM to 12:00 AM
- Check-out
- until 11:00 AM
What guests say8.6604 reviews
+ Friendly staff+ Good breakfast variety− Cleanliness issues in bathrooms− Poor customer service experiences
Cleanliness7.7
Service9.2
Location8.7
Room Quality8.1
Amenities8.8
Value for Money8.6
Comfortable Stay
6.0Excellent bed & pillow comfort
− Room size, Slippery Bath Tub, Empty body wash, Sofa bed is not comfortable, No Kettle in room
One elevator was out of order. Coffee machines were out of order. Breakfast food ran out and was not replenished.
4.0Conveniently located. Housekeeping staff were excellent.
− I was charged a daily “amenities fee” that was not in the hotel listing and is not approved by the corporate offices of the hotel chain. When I complained I was told it was this hotel’s policy.
Overall not ok
6.0Breakfast was excellent..
− Water coming from wash basin faucet was yellow color, seems contaminated, not comfortable taking shower
We had a nice stay and liked that the hotel was close to restaurants and shopping areas.
9.0The young lady at the front desk was very helpful and friendly. I didn't catch her name. Breakfast was very good.
− We arrived shortly after 3:00 but had to wait about 15-20 minutes while the "manager finished inspecting all the rooms." The staff was very apologetic.
Guest review
8.0− Breakfast was chaotic. Coffee ran out and was spilled everywhere. Instead of brewing more the staf tossed out a platter of decaf keureg pods and one small machine. No coffee in room. People were asking for food trays to be refilled. Breakfast staff was not helpful or pleasant. We left and bought elsewhere instead of complaining.
Everything went wrong
2.0We recommended this hotel to multiple friends, as we were all in town for a funeral. When my wife and I tried to check in, we were informed that our room type was not available, even though we were the first to reserve from our group. Then they sent us to a room with a broken A/C unit. A third try revealed the same. We finally ended up in a double queen accessible room. There was no luggage cart to be found, and the clerk told us the entire hotel only had one. One of the two elevators was also out of order. The next morning at breakfast, there was no regular coffee, no juice and no cinnamon rolls. And to top it off, the shower head in our shower wouldn’t stay up. We had recently started staying with IHG again after many years with Hilton. This stay will probably send us back to Hilton.
Good to know
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.
›Parking
Free public parking is possible at a location nearby (reservation is not possible).
›Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
Children up to and including 17 years old stay for free when using an existing bed.
People no matter the age stay for free when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
›Groups
When booking more than 6 rooms, different policies and additional supplements may apply.
›Internet
WiFi is available in public areas and is free of charge.
›Pets
Pets are not allowed.