Arsenale Design Apartment R&R

Expensive for what it was, in a reasonable location, but spoiled by the mean attitude of the owners.

5.0

− The rental company provided the guy who handed over the keys a faulty payment machine, which worked on 2G, and could not pick up WiFi. It was very hard to pay - and they took the payment three times from my account. This was just penny pinching on their part. The lighting in the living room was totally inadequate. It was impossible to read in the gloom of that room in the evenings. The rental company provide the bare minimum they can get away with, and nothing more.

Мы остались очень довольны проживанием!

10.0

Проживали в апартаментах в октябре 2026 вдвоем, все очень понравилось, апартаменты могут вместить 6 человек. Чисто, тихо, уютно, есть все необходимое. При заселении нам помогал Marko, он был очень отзывчив и доброжелателен, рассказал как быстро добраться из аэропорта и где можно позавтракать. Апартаменты легко найти, буквально три минуты от остановки вапоретто. Как пожелание-добавьте крючок для полотенец в ванной комнате)

We were in 4 family members and we had a great time in Venice as the location of the apartment is close by the wonderful

8.0

Location and on the 1st floor

− Low quality bedding and bathrooms

Guest review

9.0

Tutto

− Leggermente piccola rispetto alle foto

Very disappointed: dirty bed linen, broken appliances, lack of timely assistance, and an unfair accusation regarding the

1.0

Good location

− Unfortunately, my stay was very disappointing and stressful. Upon check-in, the agency required me to provide my bank card details and told me that I would not be allowed to check in otherwise. This was especially concerning because the booking was made through Booking.com. The apartment also had several problems upon arrival: the hairdryer was broken, the shower head was damaged, and the bed linen was dirty. The most serious issue was the washing machine. It was a top-loading machine, which I had never used before, and nobody explained how to operate it. The instructions provided were not sufficient. During the wash, the machine became jammed and my medically necessary compression stockings got trapped inside. I immediately contacted the agency and explained that I urgently needed the stockings, but they did not treat the situation as urgent and only sent a technician several days later. Because I could not use my compression stockings, I subsequently had to go to the emergency department, where I spent from 6 p.m. until 2 a.m. being examined for suspected thrombosis. It was a very frightening and distressing experience. Despite everything, the agency accused me of breaking the washing machine and demanded €80 for the repair. I strongly disagree with this charge. I was never shown how to use the machine, and the agency’s claim that I was instructed is not true. Overall, I found the condition of the apartment, the lack of proper assistance, and the agency’s attitude extremely disappointing. I would not recommend this accommodation based on my experience.

Guest review

10.0

La limpieza un 10 y la ubicación excelente. Las camas muy cómodas. Repetiría de nuevo!! Es muy cómodo el apartamento y encima con 2 baños, también nos dejaron de todo lo de primera necesidad: café, agua, sal, lavavajillas, papel higiénico, jabón, etc se agradece muchísimo!!

− El mobiliario muy usado.