Bali Nusa Cottage♡

Guest review

2.0

This is the first hotel I have complained at. Our first room, the toilet was leaking, and creating a pool of toilet water in the shower. We asked for this to be fixed, or a new room, the lady said ‘we will good clean’. We said no, this is not acceptable. She said ‘tomorrow’. The next day it was still not fixed, staff tried to tell us tomorrow again, and we can have a new room (bear in mind that morning 4 rooms were checking out that we could have had). Eventually they swapped our room with somebody else (did not tell this person the toilet water was all over the floor). Other guests said their sink was not working, another room shower was broken, another room there was blood on the sheets and mould all the way up the walls, and another the fridge was broken. Every guest we spoke to had moved rooms. The guest with mould up the wall then moved into the room with the broken toilet. Every room seemed to have a problem. I would not recommend on these grounds. Additionally, the short lady in navy blue top was SO RUDE to us!!! She told us to just check out and go to a different hotel. Kept shouting at us unnecessarily. I’ve never had such encounter! This same lady kept lying to us saying the toilet would be fixed. I spoke to the manager on the phone and he said to just check out - they had no intention of fixing the problems, they just love guests around. The 2 gentlemen staff were very polite and tried to help us with the problem. One of them got us on the phone to the manager.

No refund for their fault !

2.0

When we arrived, the hotel has booked our cottage to someone else, and claimed that we had booked a room not a cottage.. We gave them proof that we had booked a cottage for 3 people 3 months before arrival, but the kept saying that we booked a room. The room they would give us, had 1 bed, and they would charge us for an extra bed. Then they found proof of us booking a cottage, but still kept saying that we booked a room. They wont refund us !

Guest review

2.0

They are working on the property untill nighttime. Didn't get breakfast. They had nothing they could give you at all, even no water for the room. TV works only with your personal account for Netflix, Prime, Disney etc. When I had Diarrhoe the last day the Manager didn't even want to give me f... toilettpaper. Poor cleaning of the room. Employees speak only very poor English.All in all a very unplasent stay.

Guest review

8.0

Schöner Pool und sehr nettes Personal, Zimmer war leider sehr hellhörig. Badezimmer etwas in die Jahre gekommen.

Guest review

10.0

Wonderful staff and nice accommodations. Scooter rental was provided and very convenient. Thank you!

Guest review

10.0

We really enjoyed our stay here. The staff are so lovely and helpful Our room was spacious and clean and good value for money. The bathroom is a wet room and rather worn but very clean. There’s not much hot water but that’s common on Nusa Lembongan. Room had aircon and a good fridge with little freezer. Pool was lovely and clean and nice and refreshing. Area around the pool is very nicely manicured and we always found loungers available Breakfast was included. It’s basic but enough - eggs on toast with juice and coffee The accommodation is a short walk to Mushroom Beach where we enjoyed many a swim. Even saw dolphins frolicking in the water! Theres a minimart/restaurant across the road and a spa next door. Also walking distance to many restaurants and shops Would happily stay again. Very good budget option accommodation