Crowne Plaza London Heathrow T4 by IHG♡

Fantastic stay!!

10.0

We booked this hotel direct through the IHG members app for a 2 night stay as a family. We booked the King Suite. On arrival to Heathrow Terminal 5 it was easy to get to the hotel using the free underground/trains from terminal to terminal that run very frequently. ( only free to get around the terminals) The tickets are available from the blue ticket machines as you exit terminal (departures floor level) 2 stops in total changing once to get to terminal 4. Lifts then take you to the hotel level and covered walkway to the hotel entrance which is a few minutes walk. On arrival the receptionist was very friendly and gave us our room keys also explaining about breakfast and the Club Lounge, we also got offered late check out at 2pm. The King Suite was clean and very spacious, separate living area with sofa bed, coffee table, TV, and a seating area with 2 chairs and a table. A small area off the living area with plenty of wardrobe space, draws and a dressing table. This dressing area led to the bedroom and bathroom. The bedroom also had a TV. The bathroom had a bath and separate waterfall shower. The room had views of the the aircraft’s as they lifted to take off. This was great as our visit was taking our 14 year old son to plane spot at different spotting areas around Heathrow Airport. The hotel itself is spotlessly clean, and all of the staff are helpful and friendly. The Destination bar is lovely as is the lobby seating area with a quieter area towards the back. Breakfast was lovely with a great choice. Hot drinks are brought to your table by the waiting staff. As we had booked the King Suite we had access to the club lounge. Throughout the day when back at the hotel we would pop in for soft drinks, hot drinks and snacks. Then between 6pm-8pm we were able to have a choice of wine or bottled beer and canapé’s. A big shout out to the lovely Severina in the Club Lounge, what a lovely friendly lady. She kept the tables clean of any used/empty plates. Always making sure you are ok, asking if you wanted your drink topped up. Also advising when the hot food was being replenished. Check out was simple with a key card drop off box. I only returned from my stay yesterday and have already booked for 3 nights in spring 2027 for a trip doing London sightseeing with a bit of plane spotting in between for my son. Thank you Crowne Plaza for your fantastic hospitality! We look forward to our next visit in spring 2027!

Decent but could have been better

7.0

It was in a good location at the airport, which was what we wanted. Was very quiet. Nice comfortable bed

− There was a large stain on the carpet by the bathroom. The welcome message on the television was for someone else. There was only one robe, even though there were two of us staying. There wasn’t enough coffee sachets for two people staying. I know it is London and next to the airport. But for nearly £200 for a night, we expected a bit better. We stayed there two years ago and were really impressed. This is why we booked this time. Unfortunately it was not up to the same standard. Next time we will be looking at alternative options

Great location. Modern hotel

9.0

Great location. Modern hotel and great staff. Good access to public transport if you would like to go to London. Breakfast was also good.

− We had to go to reception to collect items if we needed room service in the evening

Guest review

8.0

Neatness to airport helpfull staff

− There was nothing I didn't like

Guest review

9.0

Relaxing vibe, excellent staff

− N/a

Nice Clubhouse Canapés and Relaxing Music

10.0

Mihaela was very friendly and took great care of me! Tea/Coffee Machine, they had wine (maybe other alcohol), but I wasn’t that interested, too tired. Prawn cocktail bowls, and watermelon and feta cold bowls. The also had fresh hot Frito Misto with Salmon and giant shrimp, and a black bean slider for the plant eaters. Nice relaxing music, great vibe, not too crowded around 5 - 10 guests at 8 pm