Kensington Hotel Apartments

Loving London

10.0

We absolutely loved the location and convenience of this property. I was nervous after reading some reviews, but the apartment was wonderful and the staff was great to deal with. There is a sign on the door telling you where to check in so not sure what some people had an issue with. There happened to be a severe heat wave and there wasn't any air conditioning, but they found us a fan which made it tolerable. So convenient to the tube and so many places to walk to including Hyde Park, Harrods and Buckingham Palace. Also so many restaurants and pubs to walk to- we loved our stay. Would definitely return there again!

Guest review

2.0

Worst stay of life . Paid for 4 star pricing & service below 2 star . Not sure how are they maintaining license to run this business. - Checkin address is different than what is on reservation. You need to call them to figure it out , they don’t tell up front . - No AC or fan . First week of July was hot . You need to keep window open night . Be ready to hear noise throughout the night . - Dirty sofa cushion , uneven floor ( tiles are not aligned ) & missing basic things in kitchen like dishwasher detergent. - Extremely poor reception /Customer service response . Personally approached them continuously three days in series to provide shower gel / shampoo/ extra sheet ( I paid extra for this). They didn’t care to fix . Need to send email + call manager to get it on 4th day of total 5 days stay . - No instructions for checkout . No one to talk in English before 10am or after 6pm Only good thing is location ( near to earl’s court , super store and restaurants etc).

Guest review

4.0

Good location. Apart from that, woke up to see a bed bug crawling in my pillow. We rented 2 apartments. The top one was terribly hot, the fan was nor working at all. The apartment on ground level had a lot of noise and couldn't close the windows because they were not working properly. The bathroom extractor fans of both apartments were not working. I talked to the person who received me and didn't care at all. After a while he told me he would fix it 9 am next morning. Of course, nothing happened. The shower drainage was not working in one of the apartments either. Water would flood the bathroom. The furniture in the apartments were horrible.

onbetrouwbaar

2.0

Tijdens mijn aankomst was er niemand op de receptie. noodnummer en verwijzing naar andere locatie in de straat was ook niet afdoende. uiteindelijk in de nacht een ander hotel moeten boeken.

지하철 역과 가까움

6.0

지하철 역과 가까워서 좋았으나, 주방 집기 및 시설이 낙후 되어 있음. 청소를 해 주지 않고, 청소 도구도 없어 장기간 숙박에는 적합하지 않아 보임

Shabby & tired

2.0

Disjointed book in. Tired room in need of refurbishment. Extremely hot with only an old fan to alleviate to claustrophobic space. Not suitable as in middle of chemo and unable to stay cool in the heat. Manager did his best to accommodate but had nothing to offer to change the room but more poor rooms in a similar state. At the price (Kensington prices) you would expect better. Refund hasn’t been done as hotel stated this was the booking agents responsibility. Agents state they need hotel to confirm refund! Manager disappeared when this was needed. All in all not satisfactory at all on any level.