Heywood Spa Hotel♡

Very pleasant place to stay in Tenby

10.0

We really enjoyed our three nights at this hotel. Highlights were the quality of the food, and the friendliness and attentiveness of the staff. Location is about 20 minutes walk from the centre. Our premium room was spacious and had a four poster bed. It could have done with a chest of drawers, and the shower room some more shelves for toiletries. The aircon was great. The spa facilities were good, we especially liked the outdoor hot tub. The sauna was infra-red and not as hot as most. The pool was small, but clean and there is a booking system to ensure it does not get crowded.

Price over quality definitely a big no.

5.0

The hotel looks ok over all but deteriorating.

− Deteriorated spa, staff at the desk not very friendly, we actually got told of for staying 2min over in the spa area after it supposedly closed, we were having a chat ready to leave and the woman at the desk decided she needed to express her unhappiness that we were still in that area… the food was no where near what it’s supposed to look like and taste like but it’s very expensive… we actually complained about the starter and in stead of fully taking the price off they gave us half of price discount…

Would definitely return

10.0

First class service, all staff friendly and keen to help. Large bright room with it's own patio and easy access to the spa facilities. Good food. Would definitely recommend, we had a fantastic week.

Lovely spot but felt additional parking charge was petty and greedy.

7.0

Lovely location and nice staff. Good breakfast

− Mattress was tired and not v comfy. Could do with upgrade. Charging additional £8 for parking is unacceptable and petty. Won’t stay again as a result (even though it was waived as we parked elsewhere as chargers full). It’s a principal thing.

Lovely Hotel fantastic staff

8.0

We’ve just stayed for 2nights to celebrate our anniversary. The hotel was just outside Tenby, our room was clean and comfortable everything you need is provided, iron hairdryer, safe tea coffee etc, we had air conditioning which in this weather was fab. Our room had a shower over bath which we are not a fan of. The towels were so white and soft. The spa was nice a small but deep indoor pool with a nice area to lounge also an outdoor hot tub conservatory bar service. Didn’t have any spa treatments but lots were available. We ate at their restaurant both nights and the food was amazing both nights a great variety of Indian/thai inspired dishes. We loved it, breakfast was also good with plenty of choice available. The staff were all so lovely very polite and welcoming. We got a taxi into Tenby (about £5 each way) to avoid the bother of parking Really enjoyed our stay, some things at the hotel were a bit pricey eg small cappuccino £5.40. Also it felt a bit off being charged £8 per day to park the car when spending a lot on the hotel, direct bookings didn’t pay this surcharge but if booked via booking.com you had to pay, it just didn’t feel welcoming to be told this, especially as we would not have found the hotel if we hadn’t booked on booking.com

Great hotel, with a few minor tweaks to make it fantastic

8.0

We really enjoyed our visit to the Heywood Spa. The staff were professional and polite and extremely helpful and above all friendly. The bed was very comfortable and the room was spacious and enjoyed the spa facilities. We ate dinner here on the first night and they held the closing time of the kitchen which was very kind as we had a horrendous journey from Devon. There were however a couple of points that would help to improve the overall experience. Our room was a bit dark and situated by reception and the soundproofing wasn't brilliant. The shower water pressure was also very low which I wouldn't have expected given the price that we paid. I also had to report a sticky bedside table which was apparently the varnish. On the whole the breakfasts were great but could be improved by not scrambling the eggs in a microwave, the poached were perfect! It would have been good to know up front that balconies were available for superior rooms. We didn't spot this and would have probably paid the higher price had we known. We came away with a positive view, but attention to these points would have made it fantastic.