TROVE Johor Bahru♡

1st time, Will come again

8.0

I was greeted by Sasa at check in, process was quick. I booked a standard room turned out to be spacious. This stay was without breakfast. Looking forward to return and try the restaurant. Overall it was pleasant stay

Disappointed with the hotel's integrity and handling of lost property

2.0

I am deeply disappointed with the hotel's lack of integrity and poor response after I lost my digital watch during my stay. Immediately after checking out, I realised my watch was missing. It took me only about two hours from checkout to arriving at the airport to notice it was no longer on my wrist. I did not go anywhere else during that time, and I am absolutely certain that I left the watch in my room. I made every possible effort to contact the hotel – I sent emails, made phone calls, and sent text messages. Despite my persistence, it took three full days for the hotel to finally respond. When I did receive an answer, both the Lost & Found team and the management simply told me that they could not find my watch. What disappointed me the most was the hotel's lack of integrity and urgency. Instead of taking immediate action or providing a clear and respectful explanation, I was left waiting for days with no proper follow-up. As a guest, I expect a hotel of this standard to act promptly and transparently when it comes to a guest's lost personal property. I truly hope the hotel improves its lost-and-found procedures and takes guest concerns more seriously in the future.

My best retirement ceremony ever!

10.0

"I had my retirement ceremony at Trove Hotel on April 4, 2026. I would like to inform that my event ended perfectly... thank you to Trove Hotel, especially Puan Julie, for helping me a lot and providing the best service. I was very satisfied with the beautifully decorated hall, delicious food, and good service... thank you Puan Julie. A beautiful memory at Trove Hotel... Sincerely, Cik Lan." 😊

A Delightful Stay with Top-Notch Service

10.0

A wonderful stay with exceptional service throughout. Special thanks to Vincent for the outstanding hospitality and attentiveness. Overall, a truly pleasant stay with warm hospitality. Highly recommended and would gladly return again.

Sure come again

10.0

Location was good.food breakfast was nice and variety..staff friendly Specially who handle the cashier very welcoming person.have beautiful smile

Retirement event “SK Bandar Seri Alam”

10.0

“I would like to sincerely thank the hotel manager Miss Julie for being incredibly helpful during our event. From the planning stage to the actual day, She was very responsive, attentive, and professional. Miss Julis allways make sure everything ran smoothly and went above and beyond to accommodate our requests, which made a huge difference in the success of our event. Her attention to detail and willingness to assist gave us great peace of mind. Overall, we had a wonderful experience, and I truly appreciate the excellent service. Highly recommended!”