Pentahotel Moscow, Arbat♡

I do not recommend this hotel at all — for the sake of your safety and your money

2.0

This hotel is very, very, very bad. They unfairly took 34,000 rubles from me, just because they claimed there was some dirt in the bathroom, even though we were a family. The hotel does not respect its guests at all, and it is not clean.

Poor and disappointing service

4.0

The service at this hotel was the poorest I had across my two week stay in Russia . The rooms were not cleaned for two days in a row despite my notifying the staff, the staff were unhelpful when I asked them to help me make a restaurant reservation because I didn’t speak Russian . The breakfast I ordered took too long: the eggs came after the toast was cold and they were not as requested but the bigger issue is the staff is unapologetic and makes it feel like it is yours fault ! The hotel is badly placed for taxis also as there is nowhere to park in front . The rooms were comfortable but there was nowhere conditioner or cotton buds or basic items other than shampoo and shower gel. A poor experience : would not stay again.

I will definitely come back

10.0

perfect location and really friendly staff 100 % recommend to anyone . Rooms are really clean and spotless. Every member of staff was really friendly and helpful - Thanks the management team. I can definetly visit again without any doubt . Breakfast also was almost perfect- service foods too many options and tasty

Bad experience

4.0

Very bad experience, there id no parking in front the hotel and no service to take care of the luggages you have to carry them by yourself to your room And the reception is on the third floor The cleaning id very bad and the are not providing iron .

Moscow is perfect!

10.0

Russia and Moscow liked it very much The hotel is located in the center, the view is beautiful - the street, in the evening the lights are on. Service is good they put us hygienic shower in the room we see this for the first time. We decided to stay longer in Moscow and were given a 10% discount after registering with Penta Friend. there are a lot of people at breakfast but the food is good there are many shops around we will be back and looking forward to seeing them again

Great location, comfortable, convienient but needs work

4.0

POSITIVE : location of hotel, size of breakfast hall, amazing bedroom sofas, comfy beds NEGATIVE : Monitor your housekeeping staff as they seem from my experience of my stay l not cleaning at all and alot of dirt and dust accumulate in the following areas 1. Dust on kettle 2. Alot of dust on phone - which means they don't clean the room phones. Alot of germs accumulate on phone mouth pieces 3. They didn't mop the floor of the bathroom for over 3 days. I cut myself and blood leaked onto the bathroom floor and it was never cleaned for over 3 days. We had to complain to reception This is to the management please monitor your team to ensure they are not avoiding their responsibilities when it comes to cleaning, are you aware how many germs accumulate on sneakers when walking back onto the room carpet. Service Reception staff was polite Food and beverage staff - you need to focus on the chef as he is very inflexible and demonstrated unwillingness to take a request to make cheese omelette and insisted that we take an omelette he cooked earlier. If your service doesn't include adding cheese on omelette it would be very wise to emphasise this however if you don't add cheese or other condiments then you are very behind in world standards when it comes to live stations. Once again please monitor the chef. The coffee table in the room is too large and limits movement space try in the future to add smaller coffee tables I have added pictures of where dust has gathered even though housekeeping visited our room they didn't clean it which is in itself disgusting but as hotel management you are paying staff but not to avoid their responsibilities and miss parts of their work. Please note they did offer to check after we complained and when they came we were not available at the time.