The Pantheon Iconic Rome Hotel, Autograph Collection♡

Nie wieder!

1.0

− Das Hotel hatte ich vorab bezahlt und im Hotel über meine cc eine Kaution von €400 hinterlegt. Diese wurde nach der Abreise umgehend freigegeben. In der ersten Nacht wurde OHNE meine Zustimmung die erste nacht in Höhe von €680 noch einmal berechnet. Dies war ein Fehler vom System. Erst sollte es 3-5 Tage dauern bis der Refund bei mir ankommt, dann 14-20 Tage und mittlerweile ist ein Monat vergangen und ich habe das Geld immer noch nicht zurück. Ich werde immer wieder vertröstet. Bei den Preisen erwarte ich einfach mehr. Bei 4-6 Reisen nach Rom pro Jahr werden wir dort sicherlich nicht mehr hinreisen.

Location is perfect. Reception staff were wonderful. I wouldn’t eat there though.

8.0

Location excellent and staff very good.

− Food and dinner experience was terrible. After we pointed out the rocket (salad) was spoiled - they disagreed but wouldn’t taste it. Kitchen didn’t appreciate the feedback.

Great service, beautiful location

10.0

This was the first stop on our honeymoon and it was phenomenal, from the friendly service to the beautiful room. The rooftop restaurant was great for breakfast and dinner; and the rooftop bar was also fun with a fantastic sunset view. Walking distance to the Pantheon, Trevi Fountain and Spanish Steps.

Magnificent and memorable at every level

10.0

This was our first stop on a month long trip, and it set a high bar for the warm welcome and service we received, overall quality, comfort and fabulous location. The rooftop terrace was idyllic. The reception staff were professional and helpful, assisting us with a personalized golf cart tour of Rome, which was ideal as we only had a couple of days in the city. The Ristorante Archimede is immediately opposite and we ate there at least three times. The food and staff seemed very authentic, and it was where locals ate. We'd return to this hotel for sure.

Far below expectations.

4.0

The hotel is gorgeous and most of the staff is very accommodating and the location is prime. But those are the only positive things that stood out. We had numerous issues, the worst was there was no hot water for 2 days! The staff lied and tried to blame it on Rome law telling us that they could only set the temperature up in a certain range. Showers were brutal. Weird because after 2 days, I guess the laws changed because it was fixed. We couldn't get our safe to work so I quit using it and opted for my valuables to be locked in my luggage. For that reason, we declined room service out of fear of theft (we had very important things we needed to be safe, including our passports and medicines) We had numerous problems, for the price, this is not somewhere I would recommend staying. The rooftop is expensive and it is horrible service. I had to wait for o a server to give me my bill to sign for almost 30 minutes. It was explained that 4PM there is a shift change, as if that made it all acceptable. Breakfast is also hit or miss. One day we couldn't get coffee after asking different people at different times and the food sections were almost totally bare. The juices were in carafes on the counter w/o ice. They were experiencing a record heatwave so the beverages were very warm. I have tried unsuccessfully to speak with a manager and I did get an email with an apology and a very small compensation (about 10%)but again, I wanted to speak directly with a person and my requests have been ignored.. There were too many issues to list.I would not recommend this hotel.

מלון בוטיק יפה במיקום מרכזי, שירות ואווירה נעימים קצת יקר מדי

9.0

את המיקום, הצוות והשירות, הרופטופ, ארוחת הבוקר

− החדר לא מספיק מרווח ( דלקס קינג), אין שולחן עבודה, חבל שאין בריכה במקום