Hilton Goa Resort Candolim♡

nice stay

10.0

comfortable stay

− nothing to share

Mixed Bag at Hilton Goa Resort, Candolim: Great Rooms, But Falls Short on 5-Star Hospitality

7.0

The Positives Spacious & Impeccably Clean: The room size is remarkably generous, featuring an equally vast and well-maintained washroom area. Cleanliness standards are top-notch throughout the room. Upmarket Room Amenities: The provided toiletries were premium and added a nice touch of luxury to the stay. Generous Gestures: The resort graciously provided an extra rollaway bed at no additional charge, which was greatly appreciated. Exceptional Service Highlight: A special mention goes to Megha (Guest Relations Manager) and bellboy Manish. Her genuine warmth and kindness stood out remarkably and made our stay feel welcoming amidst otherwise lukewarm service.

− Key Drawbacks & Infrastructure Issues: Accessibility & Elevation Issues: Elevator access is limited strictly to Block 5. Every other block relies entirely on staircases. If you are traveling with elderly family members or individuals with mobility challenges, this property is best avoided. Uncomfortable Dining Environment: The main restaurant lacks air conditioning and relies solely on standing fans, making meals uncomfortably hot and humid during warm hours. The layout of the buffet spread also feels inefficient and poorly planned. Lacking Poolside Shade: There are no sun umbrellas installed near the infant pool, leaving parents completely unshaded while supervising their young children under the direct sun. Service Inconsistencies & Check-in Friction In-Room Dining Faux Pas: When ordering a traditional "basket of breads" via room service, we were served a plate of sliced sandwich bread instead. Guests shouldn't have to explain basic culinary terms to the restaurant at a international 5-star hotel brand. Inflexible Check-in Process: The arrival experience felt rigid and distinctly unwelcoming. Front desk staff insisted on seeing our children's birth certificates for age verification and strictly required digital IDs (Aadhaar via DigiLocker / DigiYatra), leaving very little room for basic hospitality and guest comfort. Inadequate Staff Training: Across various departments, the service lacked the intuitive warmth and polish expected from a Hilton property.

Not the best of hilton hotels

2.0

It is on a hillside which is rather a difficult walk . The lobby is on the first floor and no a welcoming one . Rooms are located away from the main building and few have a elevator. Its like a maize and the staircase and the hallway are dirty with insects. We had dinner at the restaurant and the chicken was hard and got to the notice of the chef who politely apologised. The breakfast was a railway platform and professional staff . Had a sleepless night with the door banging in the wind and insects in the corridor. This is not a Hilton hospitality hotel. Rude unprofessional staff .

A beautiful resort overlooking the beautiful Nerul River

10.0

A beautiful resort nestled in a small hill overlooking the Nerul River. Our room had a spectacular view of the river and the surrounding greenery which was so lush during the monsoons. And the rooms were the most spacious rooms I’ve ever stayed in with a lovely bath tub! We stayed for a night and we regretted that we should’ve stayed here for more. We will definitely visit the resort again in our next visit! Not to forget the warm hospitality and the staffs fulfilling every wish( food) for my 14 month old daughter.

One of the worst stays ever in Goa !

1.0

Nothing. One of the worst properties in Goa. Please don’t waste your money here.

− Everything

aewsome stay wish to stay again

10.0

Beautiful location , neat and clean floor ,, restro was nice, food was awesome , ritesh in kitchen staff was very polite and humble .all r good