CICILIA Saigon Center

Construction fumes, no window, and a notice asking us to 'bear with it' — with kids

2.0

We checked in on 30th June 2026 with our family including children. The moment we opened our room door, we were hit by strong construction fumes and thick dust. The room had no working window — zero ventilation. What was shown in the hotel's photos online did not match what we got. Worst part — there was already a notice placed in the property acknowledging the ongoing construction and asking guests to "bear with the fumes and dust." So the hotel knew about this and still checked in a family with children without any warning whatsoever. We could not stay. My wife and kids were choking. This is a health hazard, not a minor inconvenience. No window. No ventilation. No disclosure. No apology. Avoid if you are traveling with family or have any respiratory sensitivity.

Guest review

4.0

room was small

Comfotable, serviceable stay. Quality of the room itself not what we were expecting.

5.0

Location, comfortable bed and pillows, the balcony/patio

− Cleanliness was not up to our expectations, photos online were misleading of the actual state of the room.

Worst Hotel ever

2.0

Visited the Cicilia Saigon Centre as our last stop travelling in Vietnam. When you walk through the doors the hotel seems very good, nice decor, however after the first impression it’s downhill all the way. Given our first room which was on a corner, extremely small, had been travelling since 3am and was shattered had to wait until 1:30 to access the room. The room was extremely small and could only get in and out at one side! The curtains were hanging down from the track on one side, it was definitely not the cleanest either but the bed was clean (thank goodness) We tried to get some rest but there were other guests children shouting and screaming constantly slamming doors. We left it for half an hour then had to go down to complain and the staff had a word with them but unfortunately it continued for another hour and in the end asked to move rooms due to the noise and standard of the room! The reception staff were fantastic and was very accommodating and they moved us to a temporary quiet room for one night before being given an upgrade to a superior room which was permanent from our second day. The hotel seems to cater for Indian guests first and foremost , breakfast is very poor, the rooms are dated and not the cleanest to be honest very poor standard of accommodation! Definitely and wholeheartedly WOULD NOT RECOMMEND THIS HOTEL. However, I can’t praise the reception staff enough for their kindness and understanding and in particular Vinh who sorted our issue with empathy and understanding so a big shout out to them. Thank you. 🥰🥰

Trip

10.0

Easy stay, free breakfast! Would come again

Guest review

8.0

Die Lage war ganz ok, man kann den Markt und das Zentrum zu Fuss erreichen.

− Das Gym ist schlecht ausgestattet und wurde während meines Besuches auch als Abstellkammer benutzt.