Hotel Royal Bissolati

Hubo fusta en la terraza gente caminando por los pasillos y gritando al delgado de la puerta de la habitación música con

1.0

worst stay - very bad hotel

1.0

nothing at all, worst hotel ever

− I am writing to formally express our disappointment regarding our recent four-night stay at Royal Bissolati Hotel in Rome, for which we paid approximately €1,200. Given the price and the hotel's advertised standards, we expected a comfortable stay, professional hospitality, and a reasonable level of service. Unfortunately, our experience fell significantly below these expectations. I would like to highlight the following concerns: **1. Uncomfortable Mattress and Failure to Address Our Complaint** From the first day, we reported that the mattress was visibly curved and uncomfortable. Despite notifying the staff immediately, no effort was made to replace the mattress, change our room, or offer an alternative solution. **2. Unacceptable Housekeeping and Hygiene Standards** Throughout our stay, housekeeping was consistently inadequate: * The bed was poorly made. * Toiletries and shampoos were not replenished. * The bathroom mirror, sink, and floors were inadequately cleaned, with visible dirt and dust. * Cleaning utensils were left inside our room on one occasion. * Drinking mugs and glasses were not consistently replaced. * A tray containing rubbish and dirty glasses was left on the table. * The shower area showed concerning signs of moisture and mold on the walls. **3. Poor Customer Service and Lack of Accountability** What was particularly disappointing was the staff's attitude toward our complaints. Rather than acknowledging the issues, apologizing, or attempting to resolve them, staff members repeatedly defended themselves and shifted responsibility to housekeeping. Despite our repeated expressions of dissatisfaction, no manager approached us or attempted to address our concerns. **4. Lack of Basic Hospitality and Concierge Support** The concierge and reception services were equally disappointing. We received almost no assistance with recommendations, local guidance, or information about visiting Rome.

Ótima

10.0

Café da manhã ótimo

− Nada

Personnel adorable.hotel propre et de qualité

10.0

Dieses Hotel hat höchstens 3 Sterne

3.0

Nichts- oh doch wir durften schon um 10:00 einchecken statt um 14:00 Ihr, gratis Kaffee haben wir bekommen leider war die Kaffeetasse so schmutzig vom Kaffeesatz

− Das die Duschkabine und Toilette in einem Raum waren, das Fenster trotz Reklamation nicht repariert wurde wir haben drei Nächte bei offenem Fenster schlafen müssen und das Strassenseitig:( die Lichtschalter waren unauffindbar. der Safe hat nicht funktioniert wurde aber nach unserer Beschwerde repariert . Das Bett war sehr niedrig, Zimmer mit Stadtblick ist das man das Hochhaus gegenüber sieht mehr nicht.

Guest review

10.0

El desayuno muy rico, la habitación amplia y cómoda. Y excelente la atención al cliente, muy amables, muchas gracias! Volveré