Gyokutei♡

Lovely traditional Japanese stay with fab food

8.0

Location, traditional setup, Sunny who was absolutely phenomenal in offering her services and just general positivity, amazing food (well done chef!!!)

− The property is lovely, but slightly dated - I feel it would benefit from a littler refresh. The spas (both private and the public ones) aren’t too clean and aren’t too welcoming (we ended up using different onsen

An unforgettable ryokan experience

10.0

We had an absolutely wonderful stay. From the moment we arrived, we felt like royalty. Every member of the staff treated us with exceptional kindness, care and attention, making us feel welcome at all times. We are especially grateful to the young lady who looked after us so warmly throughout our stay. The ryokan itself is beautiful. The onsen is peaceful and relaxing, and the gardens are simply breathtaking. Staying here felt like being in a little paradise, away from the hustle and bustle of everyday life. The traditional Japanese breakfast and dinner were also a memorable experience. Although the cuisine is different from what we are used to in our country, everything was prepared with great care, excellent quality ingredients and was absolutely delicious. It allowed us to experience authentic Japanese hospitality and culture in a way we never could have elsewhere. We honestly cannot recommend this ryokan enough. Anyone visiting Hakone should stay here at least once. If we are lucky enough to return to Japan and visit Hakone again, we would not even consider staying anywhere else. Thank you for making our stay so special. It is an experience that our family will always remember.

Guest review

10.0

Fantastische ervaring!

One of the best experiences in Japan!

10.0

This was one of the best experiences of our trip. The traditional Japanese-style room was incredibly beautiful, spacious, and spotless. The lady who served us dinner and breakfast was absolutely lovely. Although she spoke very little English, she used a translator to explain everything perfectly, making us feel very welcome. There is a shared onsen for all guests, but what we loved most was having our own private bathtub filled with natural onsen water. Our room overlooked a beautiful garden with a peaceful pond full of colorful koi carp. The room had two Western-style beds, but we also had the option to sleep on traditional futons. We chose the futons and we slept well. The best way to enjoy this place is to disconnect from the outside world and simply relax. However, if you do need internet access, the Wi-Fi works perfectly, better than in many modern hotels we stayed at in larger cities. If your budget and schedule allow, I would recommend staying for two nights. That gives you enough time to fully enjoy the ryokan while also exploring the many attractions and activities around Hakone. One night is still a wonderful experience, but it felt far too short, and we definitely wished we had stayed longer.

− Not so easy to find the entrance. We also weren't huge fans of the traditional Japanese breakfast. The quality of the food was excellent, but it simply wasn't the kind of meal we would normally eat in the morning (see the pictures). There were also so many different dishes that it was impossible for us to finish everything. That said, it's all part of the authentic experience, and we'd much rather have a traditional Japanese breakfast than a standard French croissant or American pancakes. Just be aware of what to expect, especially if you're traveling with children or picky eaters.

Beautiful ryokan stay

10.0

We loved everything about this beautiful ryokan: the peaceful setting, stunning gardens, relaxing onsen, and our wonderful host and staff. After spending a few hectic days in Tokyo, this was the perfect place to unwind and experience a true sense of calm and tranquility. Our children, ages 13 and 10, loved it as well, and the food was absolutely amazing. When we return to Hakone, we will definitely stay here again. Thank you for such an incredible and memorable stay!

Excellent ryokan very warm hospitality, delicious meals

10.0

Excellent hospitality, very comfortable and meals were very delicious

− Nothing