voco St Augustine Historic Area by IHG♡

Worst hotel ever for the price is crazy

1.0

Liked nothing

− Had the most horrible smell musty and sour it made me have a head ach and my husband left with a cough. I left at 6:00 am mind you we only booked one night it was that bad. DO NOT STAY HERE Also did not feel clean nor did the pool.

I won’t come back here again

3.0

Was quiet, parking lot.

− Staff at front desk was not friendly, also cleaning staff knocked to the door earlier than check out time. If you arrive at night you can’t have some dinner here, no staff/no people at all. Location not in historical part of the town, you have to walk 15-20 min to it. Charge for the dog bigger than I have in any hotel at east cost and horrible rules about pets. Was there 3 weeks ago, but still remember that horrible experience.

This place was a rip off

3.0

The staff was friendly but obviously brand new to the job

− Our first room had a terrible smell so we were moved and placed in a room half the size of the first. The water smelled like rotten eggs in the shower and in the sink. We had to pay for parking despite paying for the night in the hotel. There’s a $200 hold on my account on top of the nearly $300 paid for the room. Breakfast was not included at all. The size of the pool is truly laughable. I would never stay here again even if the room were free.

Pleasant Stay Near Historic Downtown

8.0

My boyfriend and I chose a staycation in St. Augustine and I appreciated being able to use my IHG employee rate for an affordable stay. The hotel appears newly renovated, and the check-in service was excellent. However, I found the $200 incidental fee quite high for the amenities provided, even considering it is a full-service hotel and the fee is refunded at check-out. Our room was a connecting room, and the peephole cover was broken on both sides, allowing visibility into the adjoining room. After notifying the Front Desk, the staff provided a sticky note and tape to cover the hole, which I appreciated since we did not have tape available in the car. While noise from the hallway was noticeable, it did not significantly impact our stay. The room was clean and comfortable, and I appreciated that the front desk could provide a beer after the bar closed. Unfortunately, I did not have the opportunity to enjoy the bar or try their creative drinks. The location is convenient, with historic downtown St. Augustine just a 20-minute walk across the bridge, which is preferable to driving and searching for parking in the evening.

Guest review

8.0

L'emplacement proche du centre historique Le confort de la chambre (machine à café) Le parking

− Accueil peu chaleureux