Hotels of Earth

Excellence Playa Mujeres - Adults Only All Inclusive

★★★★★ Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400, Punta Sam, MX

9.6 guest rating· 710 reviews

About this hotel

Relax at the Spa and Enjoy the Private Beach

Indulge in massages, body treatments, and facials at the spa, then unwind at the private beach after taking a dip in one of the 7 outdoor swimming pools. Enjoy the convenience of complimentary wireless internet access, concierge services, and onsite gift shops/newsstands.

Savor International Cuisine and Premium Drinks

Treat your taste buds at Toscana, one of the 10 restaurants available, or opt for 24-hour room service. Experience a variety of dining and drinking options with 11 bars/lounges, beach bar, and poolside bars. Start your day with a complimentary buffet breakfast and savor snacks at the cafe.

Luxurious Accommodations and Convenient Amenities

Stay in one of the 450 guestrooms featuring free minibar items, LED televisions, and private balconies. Enjoy the comfort of down comforters, jetted bathtubs, and premium bedding. Benefit from amenities like a 24-hour front desk, free valet parking, and multilingual staff.

Immerse yourself in luxury at Excellence Playa Mujeres - Adults Only All Inclusive.

Rooms & rates

Pick your dates. Prices are live, not cached.

Excellence Club Junior Suite Ocean View

Sleeps 2 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with ocean views </p><br/><p><b>Layout</b> - Bedroom and sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Smoking And Non-Smoking</p>

Excellence Club Junior Suite Pool View

Sleeps 2 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with pool views </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Smoking And Non-Smoking</p>

Junior Suite Spa or Pool View

Sleeps 3 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>2 Double Beds OR 1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with pool views </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Accessibility</b> - Wheelchair accessible</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Non-Smoking</p><p>Room/bed type depends on availability at check-in </p>

Junior Swim Up Suite Spa or Pool View

Sleeps 2 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with pool views </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Non-Smoking</p>

Two-Story RooftopTerrace Suite Spa or Pool View

Sleeps 2 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with pool views </p><br/><p><b>Layout</b> - Bedroom and sitting area</p><p><b>Relax</b> - Private plunge pool</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Smoking And Non-Smoking</p>

Excellence Club Two-Story Rooftop Terrace Suite Ocean Front

Sleeps 2 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with ocean views </p><br/><p><b>Layout</b> - Bedroom and sitting area</p><p><b>Relax</b> - Private plunge pool</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Smoking And Non-Smoking</p>

Terrace Suite With Plunge Pool

Sleeps 2 · 149 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>1600-sq-foot room, furnished balcony/patio with pool views </p><br/><p><b>Layout</b> - Separate sitting area</p><p><b>Relax</b> - Private plunge pool</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Non-Smoking</p>

Excellence Club Junior Swim Up Suite Pool View

Sleeps 2 · 75 m² · King bed

  • Desk
  • Furnished balcony or patio
  • Bathrobe
  • Private bathroom
  • Jetted bathtub

<p><strong>1 King Bed</strong></p><p>807-sq-foot room, furnished balcony/patio with pool views </p><br/><p><b>Layout</b> - Bedroom and sitting area</p><p><b>Internet</b> - Free WiFi </p><p><b>Entertainment</b> - 55-inch LED TV with premium channels</p><p><b>Food & Drink</b> - Coffee/tea maker, free minibar items, 24-hour room service, and free bottled water</p><p><b>Sleep</b> - Premium bedding, a down duvet, a pillow menu, blackout drapes/curtains, and turndown service </p><p><b>Bathroom</b> - Private bathroom, jetted bathtub and separate shower</p><p><b>Practical</b> - Laptop-compatible safe, desk, and phone</p><p><b>Comfort</b> - Climate-controlled air conditioning and daily housekeeping</p><p><b>Eco-friendly</b> - Eco-friendly cleaning supplies, energy-saving switches, compost bin, and recycling bin</p><p>Non-Smoking</p>

Amenities

  • Free WiFi
  • Pool umbrellas
  • Full-service spa
  • Sauna
  • 24-hour fitness facilities
  • Free valet parking
  • Vegetarian breakfast available
  • Snack bar/deli
  • On private beach
  • Golfing nearby
  • 24-hour front desk
  • Accessible airport shuttle
  • No accessible airport shuttle
  • Accessible shuttle
Show all 53 amenities
  • Airport transportation - pickup (surcharge)
  • At least 80% of all lighting comes from LEDs
  • ATM/banking
  • Composting
  • Comprehensive recycling policy
  • Concierge service
  • Designated smoking area
  • Eco-friendly cleaning products provided
  • Eco-friendly cleaning products used
  • Elevator
  • Energy-saving switches
  • Garden
  • Gift shops or newsstand
  • Grey water recycling system
  • Guest education on local ecosystems and culture
  • Humane animal treatment
  • LED light bulbs
  • Library
  • Locally-sourced food on site (80% or more)
  • Luggage storage
  • Multilingual staff
  • No accessible shuttle
  • No single-use plastic straws
  • Porter/bellhop
  • Recycling
  • Renewable energy source - wind
  • Reusable tableware only
  • Rooftop terrace
  • Sailing on site
  • Scuba diving on site
  • Snorkeling on site
  • Tours/ticket assistance
  • Turkish bath/Hammam
  • Vegan menu options available
  • Vegetable garden
  • Vegetarian menu options available
  • Volleyball on site
  • Water-efficient showers only
  • Wedding services

Location

© OpenStreetMap contributors

Prolongacion Bonampak S/N Mz 1 Lt 10, SM 3, Playa Mujeres, Punta Sam, QROO, 77400, Punta Sam, MX

Check-in
from 03:00 PM to anytime
Check-out
until 12:00 PM

What guests say9.6710 reviews

+ Exceptional service+ Clean and beautiful resort+ Variety of activities− Mediocre food− Loud music
Cleanliness9.5
Service10.0
Location10.0
Room Quality9.9
Amenities9.5
Value for Money9.4

Best place to visit EVER

10.0

All I can say is this place is nothing short of amazing. The service is above and Beyond, it’s clean and gorgeous. Our waiter Emanuel at the beach was top notch. We couldn’t ask for someone better. I hope he is here next year.

tsdietz · PADUCAH, KENTUCKY · 2026-03-13

Birthday holidays

10.0

Our stay at Excellence playa Mujeres was mervellous. The staff of the resort is the best. Excellent food quality, variety, the same for the drinks. Activities are nice, the location is beautiful. I recommand this ressort

romaincavallo · 2026-03-13

Highly recommended

10.0

Just returned from another fabulous holiday at EPM. We have visited this hotel many times before but keep returning because it never disappoints. It has all the ingredients for a successful holiday - lovely beach, great pools, good food, fun entertainment but above all the fantastic service from the staff who work tirelessly and for whom nothing is too much trouble. I would particularly mention the Guest Services Manager, Jacqueline Zacarias, who ensures that your holiday is perfect from first to last.

JoY353 · 2026-03-13

The Best of the Best!!

10.0

We have traveled to no fewer than 50 all inclusive resorts and this one is right at the top! From arrival to our departure everythin was wonderful, especially the employees. Our arival and departure bellman, Doroteo, allowed us to see the quality of the resort management, he was so friendly. The Club level staff on the beach and pool went above an beyond, Rogelio, Jesus, Edgar and especially trainee, Aldo couldn't have been any better with their service. I must recognize Gina at the French restaurant, also Antonio and Julian at the Mexican restaurant. There are so many other from hosekeeping to the balance of the empoyees I need to give a BIG Thank you for a wonderful holiday. Gary

Da_Gar-man · 2026-03-13

Visit 15 and Excellence is Still Wonderful

10.0

We visited Excellence Playa Mujeres in November. This was our 15th visit to EPM and our 27th to an Excellence Resort. We are big fans of EPM because of the people who work there. We have come to think of them as family. We were so happy to see Jacqueline, the Guest Services Manager, when we arrived. She always makes our visits so special. She and her concierge staff go out of their way to take excellent care of all their guests. We were in Building 8 overlooking the ocean and EC pool. This was not one of the rooms that had been refurbished but it was in good condition. Housekeeping does a wonderful job of maintaining the rooms and cleaning daily. We spend our days at the beach and love the beach beds they have. You do have to get up early to get one, but we love watching the sunrise at the beach. They are comfortable and keep the sun off when needed. Service was excellent at the beach all week. Special thank you to David, Yeuldiel and Sulley for making our days at the beach so special and to Yessi for keeping the drinks flowing. We went to the spa for hydrotherapy and massage. The facilities are lovely and relaxing. Thank you to Ignacia and Florie for a wonderful experience. I suggest going to the spa when you arrive to make your appointments if there is specific timing you are looking for as it fills up quickly. When we were there, they wanted us to pay with a credit card at the spa even though we had put a deposit for incidentals when we checked in. We did not have a card with us and eventually they said they would charge it to our room. Since they take a $600 deposit, I don’t understand why we would need to pay on top of that at the spa. We are not really show people, but we did enjoy the Legends show and we always enjoy Claudia Trevino’s show. We like when the violin player or saxophone player are in the martini bar or out on the plaza. We didn’t have any bad meals although it was disappointing to see the way the menus have been limited from prior trips and some of the meals we look forward to are no longer on the menu. I’m not a fan of standardizing the menus between all their resorts. It makes each location less unique. With that said, we enjoyed meals at Spice, Oregano, Agave, Lobster House, Basmati and Chez Isabelle. Our favorites were Basmati and Chez Isabelle. Thank you to Sergio at Basmati for choosing dishes for us and creating a lovely dining experience. Pedro at Chez Isabelle made our evening very special. I would love to see the restaurants go back to paper menus. We look forward to our next visit.

PeggyB237 · BREINIGSVILLE, PENNSYLVANIA · 2026-03-13

Excellence Playa Mujeres Fantastico

10.0

We had the most amazing time!! The people who work for Excellence are top-notch! We must mention Jesus at the Excellence Club Beach. He made our day and was so attentive taking care of all our needs. Floricel kept a cold drink in our hand the entire time we were at the beach and he was so fun! Josue taught us some Spanish sign language and cleared a spot for us at the beach when needed. He worked so hard clearing towels and making the beach space look great. Arturo at the omelette station at The Kitchen Table buffet was so smiley and made the BEST breakfast. And Josue at the Building 9 Excellence Club pool was so kind and a joy to visit with. Our room was great. The grounds were perfect. We will definitely be back!!!

bryangF2423RW · 2026-03-12

Good to know

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation.

Guests under 18 years old are not permitted at this adults-only property.

Only registered guests are allowed in the guestrooms.

No pets and no service animals are allowed at this property.

Cashless payment methods are available for all transactions.

›Pets

Pets not allowed

›General

Individually-wrapped food options are available for dinner

›Sustainability Certifications

Property confirms they are implementing guest safety measures

›General

Individually-wrapped food options are available for breakfast

›General

Individually-wrapped food options are available for lunch

›Covid

Reservations are required for onsite COVID-19 testing

›Children and extra beds

No rollaway/extra beds available

›Pets

Service animals not allowed

›General

Guests are provided with free hand sanitizer

›General

Staff temperature checks are conducted regularly

›General

Cashless transactions are available

›General

Masks are available to guests

›Guest type

Essential workers only - NO

›General

Individually-wrapped food options are available

›General

Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico)

›General

Bed sheets and towels are washed at a temperature of at least 60°C/140°F

›General

Staff wears personal protective equipment

›General

Temperature checks are available to guests

›General

Food service has been amended for enhanced safety

›Guest type

Caters to adults only

›General

Property follows sanitization practices of Safe Travels (WTTC - Global)

›General

Property is cleaned with disinfectant

›General

Reservation might be required for some facilities onsite

›Guest type

LGBTQ friendly

›General

Individually-wrapped food options are available through room service

›General

Social distancing measures are in place

›Sustainability Certifications

EarthCheck

›General

Professional property host/manager

›General

Protective clothing is available to guests

›Children and extra beds

No cribs (infant beds) available

›Sustainability Certifications

Property confirms they are implementing enhanced cleaning measures

›General

Commonly-touched surfaces are cleaned with disinfectant

›General

Shield between guests and staff in main contact areas