Pool Suite Chiang Mai♡

Guest review

8.0

Very beautiful and comfortable suite with personal pool. This has a small kitchen but has no plates, bowls, eating or cooking utensils? Should at least have bottle opener/cork screw for romatic drinks. This is good for secluded retreat. Not good area if you want to walk and shop and eat and drink. Nowhere to walk to. Last morning water too low to take shower??? I think isolated event. Not normal. Very nice place to stay for seclusion and romance.

Jacuzzi Suite

10.0

We stayed in a jacuzzi suite for our honeymoon. It was wonderfully luxurious, modern, clean, and spacious. The room included a kitchenette, big comfy bed, excellent jacuzzi jets and water temperature, great shower water pressure, fancy lighting and curtain settings, and nice greenery outside the huge window. It felt very private, and we had the impression that guests were thoughtfully spaced out across the multiple buildings, since we didn't hear much noise from anyone else. The staff were super friendly and helpful, especially the man working evening/night shifts at the front desk. The only issue we had was that the hot water spout for the jacuzzi was very slow (might have been broken), so it took a long time to fill up the tub -- but despite being slow, the hot water never ran out, which was nice. We only stayed a few days so we didn't get around to asking the staff to fix it, but if we had asked, I'm sure it would've gotten done quickly. The location wasn't very walkable, but we just used Grab to get everywhere and that was fine. Overall a great stay!

Guest review

8.0

The jaccuzi room has absolutely no outdoor area or access to a swimming pool. The bed we had was uncomfotable. We upgraded to a pool suite it was fantastic, bed was better and very spacious.

Guest review

6.0

This is a lovely hotel in a very quiet location. Room was a good size, beds are comfy, the shower is good & it’s very clean. But it’s too far from the city, we found it hard to get transport to & from the hotel. The different taxi we used would drop us at the wrong place or the driver would get lost going to the hotel. Each trip would cost between 200-400 baht one way which is still cheap when converted but adds up nonetheless. We were unable to utilise the hotel pick up options for the tours & activities as we were outside their pickup zones. I would recommend staying here if you have your own transport available. We got a balcony room with a rural view, stayed 3 nights. They do charge 500 baht security fee which we weren’t told about when I called to make sure we could check in late. We were able to check in at 12am but the security guard was trying to make us give him cash before showing us to our room. He didn’t speak English and we didn’t speak Thai so he took us to the room & we sorted it out at reception in the morning. They did physically check the room before we checked out & we got the deposit refunded. In the room itself there no plates, cutlery, pots, pans, or utensils. There is an electric jug, microwave, 2 element stove, small cups & glasses. They do have a mini bar but be aware that you do have to pay for the water as well. The staff we interacted with were friendly but it was hard to communicate effectively - not ideal as tourists.

Guest review

10.0

Nice jacuzzi suite.

Wonderful new modern rooms, but

6.0

The guest room was one of the nicest we’ve ever been to. New and modern. Big bathroom. Living room and bedroom. Location is a 20 minute ride from the center. It doesn’t cost much on the Bolt app but you do have to wait. Breakfast is not a buffet and was VERY disappointing. We hardly ate there. The hotel doesn’t reply promptly to messages sent to them via booking.com. The hotel sent us a message saying they have a shuttle service that picks you up from the airport and also takes you to the city. When we inquired about this they said it isn’t available. When arrived at night we waited at the reception for about 10 minutes for someone to come. It later appeared that the guard at the resort entrance also does the check in. Room has a refrigerator, a microwave, stove etc. which could be very helpful but there were no cutlery, cups, plates etc. There was no ‘Please make up this room’ in our room and one day the room wasn’t cleaned at all and towels weren’t replaced. The hotel must improve their service. It is apparent much money has been invested in the rooms but all the rest needs to be improved. The hotel lacks the finish!