Lear Sense - Experience Luxury Hotel♡

Guest review

6.0

Property was decent but staff weren't friendly at all. I only encountered one friendly person at check in but never saw that person again during my stay. Everyone else was very unfriendly to a point they don't even greet you when you walk in the hotel. Same applies in the hotel restaurant.

Great find!

10.0

Very comfortable hotel in an interesting neighborhood.

Guest review

4.0

Hamam temperature is too low to call it hamam . The sauna is not accessible to regular rooms,also the pool in the garden-access to Switss only. Room and bedding's are not comfortable The prices at the pool bar are ridiculously high . Over all nice hotel for one night if you looking to escape the big city. Not cost effective vacation. We will not come back . Wouldn’t recommend

Never again

2.0

The premises and the facilities are very nice (and priced accordingly). But this is the end of it. Management and operating staff (the important majority) behave and act as a third class rated hotel. We reserved all the 3 suites of the exclusive "Exclusive" area with the secluded pool, sauna and comfort area. But after arrival we found out that it was not exactly exclusive, but quite common, i e. for "only" 6 additional hotel rooms. Food remnants near the pool were removed after 24 hours, when we complained about the insects. Not to say about the fleas that are part of one of the coaches (apparently not something new). We had discount vouchers for the hotel restaurant, but the staff was not aware of it and it took half an hour to settle the issue (after we finished the dinner, close to midnight). But they really peaked in our last day. We were told that we need to leave the rooms by 11am, but we can stay for another couple of hours in the Exclusive zone (not exactly a treat, but we took it for what it was). But then a rude staff lady came to make sure that we left the rooms, and to inform us that we need to leave the zone as well, but we can use for the remaining time the regular hotel facilities (4th floor in the main building, with all the luggage...). 5 minutes later arrived a guy, who did not introduced himself, and in a very abusive, rude, threatening, pertinent and loud language told us to leave immediately. So we left, and will never consider this place again.

Great facilities, staff need more customer service training

6.0

A very mixed experience. The facilities are very good: the room was comfortable, the bathroom and especially the shower were excellent, wifi worked well, the dining room was lovely, and the breakfast buffet was extensive and delicious. But… for such an expensive hotel, there were way too many problems and instances of sloppy service. When I first arrived, the gate to the parking lot was locked and the intercom used to ask staff to open it wasn’t working (got profuse apologies). When I got to my room, the safe was open with the bolt very visibly sticking out and making the safe unusable (got no apology). One night, I returned to the hotel around 10 pm, only to find the entrance gate closed and locked, and no one answered the intercom - another couple and I waited on the street for some 10 minutes before someone finally opened the gate (got no apology). And, on my final morning, when I was ready just after 9 am to check out, there was no one at the reception; the person I asked in the dining room told me to call some number; I declined and said I expected the hotel to get someone in the reception (got no apology). What a pity that the staff and their conduct don’t match the quality of the physical facilities!

Very nice experience

10.0

This hotel is a very nice . It’s super cosy. The Aberto restaurant is excellent from breakfast to dinner . English it’s a bit problem but they compensate with their kindness. Thank you