Bankside Hotel, Autograph Collection

muy regular

5.0

Ivanna la niña del restaurante, muy amable

− el sofá cama demasiado incómodo, una empleada demasiado grosera y otra si nada de servicio al cliente, el olor de la habitación terrible, la atención en el restaurante en el desayuno

An Excellent Autograph Collection Hotel

10.0

When you book an Autograph Collection hotel, you never know what you’re going to get. the Bankside Hotel was wonderful. The check-in staff was excellent-warm, on top of things and helpful. The location was excellent for exploring London and for taking the tube to/from the various airports. The buffet breakfast (which is complimentary for Titanium members) was good. They have a nice happy hour on the terrace, with complimentary wine, a few evenings each week. My favorite thing about the Bankside was the curtains that were pieces of art by Dutch artist Claudy Jongstra.

Stylish, comfortable and conveniently located.

8.0

This is a very good hotel. Not too big or lavish but well-appointed and stylish. We had a Deluxe King room which was very comfortable and spacious. The location is great - quiet but right on the Southbank and close enough to reach most attractions on foot if you do not mind walking for 30 minutes (the weather was great so we walked everywhere). But tube and national rail stations are also very close. Breakfast was good (but not excellent); there is one main room and one spillover room which is not very nice and seems to be used mainly for families with young children. Staff at reception were polite and helpful. Housekeeping was very good. Just three observations: 1. On our last day we (two adults) were given a table in the spillover room for breakfast. I suggest this be used exclusively for families with children. I understand that children can be lively but do not want them running around me at breakfast. 2. We were given a late check out and were asked to go to reception to have our room keys updated to the new checkout time. I did that and the key was reprogrammed but it stopped working the next morning and we could not get in after breakfast. Reception was nearby and I popped down again, but this should not happen in a hotel of this quality. 3. When I originally booked, the rate with breakfast was an extra £35 per day per person. As there are plenty of places to eat nearby I declined. I later (as a Bonvoy member) received an offer for £18 pp per day, which we took. I think that was a reasonable price for the good but not lavish buffet breakfast offered (but note that ordering from the menu is at extra cost). I prefer to have breakfast at the hotel and more reasonable initial pricing would ensure more people do so.

Great stay, great service

10.0

We have stayed here a few times now and have really enjoyed it each time. The location of the hotel (esp if arriving from Gatwick) is unbeatable. The service at the hotel is great, check-in is efficient while still very welcoming. At breakfast the staff were very attentive, special mention for Anastasia who remembered our breakfast orders from a previous stay and was very sweet with our children. These little touches mean a lot! This is the best Bonvoy hotel in London, at least for our family needs.